gemsomnia ships from Chicago via FedEx to U.S. street addresses.

october shipping pause

Shipping is paused October 2–20, 2026. Orders placed during this period will begin processing October 21. Expedited shipping does not bypass this pause.

processing times

Ready-to-ship pieces typically ship within 5–7 business days.

Made-to-order pieces, including the gem 8ball and mosaic hourglass, may take up to 3 weeks to ship. Custom and bespoke pieces typically take up to 4 weeks from the confirmed design. Any additional sourcing time will be discussed with you.

Processing time is separate from shipping transit time. Business days are Monday through Friday, excluding holidays.

shipping rates + delivery

Standard shipping is $10 for orders under $125 and free for orders of $125 or more.

Standard delivery is estimated at 3–7 business days after shipment. Some packages may arrive sooner. Deliveries outside the contiguous U.S. may take longer and are subject to carrier availability.

FedEx 2Day is available for eligible addresses at the calculated price shown at checkout, with delivery generally taking 2 business days after shipment. Expedited shipping does not shorten processing or production time.

Delivery dates are estimates and may be affected by carrier delays. If you need an item by a specific date, please contact us before ordering.

tracking

You’ll receive a shipping confirmation with tracking information when your order ships. Tracking may take time to update after the label is created and the package is handed to FedEx.

shipping addresses

Please provide a complete and accurate U.S. street address. We cannot ship to P.O. boxes or APO/FPO/DPO addresses via FedEx.

If you need to correct an address, contact us as soon as possible. Changes cannot be guaranteed once an order has been processed or shipped. If a package is returned because the address provided was incorrect or incomplete, the customer is responsible for the cost of reshipping.

delays + missing packages

If tracking has not updated for 5 business days, please contact us so we can investigate with the carrier.

If a package is marked delivered but cannot be found, check the delivery area and with building staff or neighbors. If it is still missing after 48 hours, contact us for help.

damaged orders

If your order arrives damaged, please contact us promptly, ideally within 5 days of delivery. Include your order number and photos of the item and packaging. Please keep the packaging while we investigate so we can help arrange an appropriate resolution.

contact

For shipping questions or help with an order, email shopgemsomnia@gmail.com and include your order number, if available.

International shipping is not currently available.